Terms and Conditions

General Terms and Conditions of Sale

Please read these Terms and Conditions and the Privacy and Cookie policy carefully before you start using the website.

These general terms and conditions of sale ("General Terms and Conditions of Sale") apply to any order you place through www.bolesworthinternational.com.

Information about Bolesworth Events Ltd

This website is owned and operated by Bolesworth Events Ltd. Bolesorth Events Ltd is a company registered in England and Wales (no. 12394680). Our trading address is Bolesworth Events Ltd, Show Office, Bolesworth Castle, Tattenhall, Chester, CH3 9HQ. Our registered VAT number is 345 8604 82. Bolesworth Events Ltd consists of Liverpool International Horse Show, Bolesworth International Horse Show, Bolesworth Young Horse Championships and Bolesworth Elite Auctions.

Unless stated otherwise, any mentions of the terms "we" and "us" on this website refers to Bolesworth Events Ltd. This includes the website terms and conditions.

Website Purchases

In respect of orders placed through the website, these General Terms and Conditions of Sale apply regardless of how you access the website, including via any technologies or devices by which Bolesworth Events Ltd makes the website available to you. You must read these General Terms and Conditions of Sale carefully. By placing an order through the website, you confirm that you have read, understood and agree to these General Terms and Conditions of Sale in their entirety. If you do not agree to these General Terms and Conditions of Sale in their entirety, you must not order any product or service through the Website.

Please find below information regarding:

  • Placing an order
  • Acceptance of your order
  • Payment
  • Delivery
  • Changes to your order
  • Your right to cancel
  • Returns
  • Product and service description
  • Product guarantees
  • Discount codes
  • Liability

Placing an order

When you place an order with us you provide select personal information in order to allow us to fulfil your order. Please see our Privacy Policy for more information on how your personal information will be used.

You confirm that all information and details provided by you to us are true, accurate and up to date in all respects and at all times. You can update or correct your details at any time by contacting us where we will be able to update them for you.

When you order through the Website you will need to provide us with certain compulsory personal information in order for us to process your order, such as your payment details and delivery address.

 Acceptance of your order

The of the online checkout process constitutes our acceptance of your order.

The duration of our contract with you will start from when you place an order and last until the last day of your right to return the products.

If we cannot supply you with the product you ordered, we will contact you either via telephone or email to discuss your order with you.

If we are unable to supply your order to due higher than expected shipping costs, we will contact you to make you aware of this at the earliest opportunity and give you the option to pay a surcharge or to cancel the order.

If the fulfilment of an order (or any aspect of it) would be illegal or unlawful, including by reason of breach of export controls or sanctions rules, Bolesworth Events Ltd has the right to stop or cease to fulfil the order at any time, including after dispatch of products and/or notification to you that the order has been received and is being processed.  You acknowledge that Bolesworth Events Ltd shall incur no liability in such circumstances.

Payment

During the checkout process, you will be asked to enter your payment details. By completing your payment details you confirm that the credit or debit card being used is registered to you. All fields indicated as compulsory must be completed. Please note, our payment providers will hold information related to your order using a secure encrypted system. For further information, please see their terms and conditions.

All card payments are subject to authorisation by your card issuer. We take full payment immediately for all products.

All products ordered will remain the property of Bolesworth Events Ltd until we have delivered the products to the address specified by you during the checkout process.

If your payment is not received and you have already received the products you ordered from us, you must pay for or return those products to us in accordance with our reasonable return instructions and in the same condition that you received them at your own expense.

If you do not do this within 30 days of the date on which we cancel your order, we may collect or arrange for collection of the products at your expense. We reserve the right to charge you for any and all damage to (or other adverse interference with) any products that are the subject of an unpaid order.

Delivery Information

UK Shipping

Order Amount Shipping Charge Delivery Type
Under £50 £3.00 Standard (2-5 Business Days)
Over £50 £4.99 Standard (2-5 Business Days)

Europe & ROW Shipping

Order Amount Shipping Charge Delivery Type
Under £50 £6.00 Standard (2-5 Business Days)
Over £50 £9.99 Standard (2-5 Business Days)

Delivery will be to the address specified in your order.

All risk in the products you order (including risk of loss and/or damage to the products) shall pass to you when they are delivered to the delivery address specified in your order.

We shall be under no liability for any delay or failure to deliver products if the delay or failure is wholly or partly caused by circumstances beyond our control.

We will not be liable for loss, damage, delay, shortage, misdelivery, non-delivery, misinformation, or failure to provide information in connection with your shipment caused by events we cannot control, including but not limited to acts of God, perils of the air, weather conditions, mechanical delays, acts of public enemies, war, strikes, civil commotions, or acts or omissions of public authorities (including customs and health officials) with actual or apparent authority.

International Delivery

Due to customs, legal, regulatory and certain practical restrictions applicable to orders placed for international delivery, some of our products may not be available for delivery to certain destinations. Bolesworth Events Ltd reserves the right to define what can and cannot be delivered to which destination.

Net World Sports Ltd products are sold on a delivery duty unpaid basis. The recipient may have to pay import duty or a formal customs entry fee prior to or on delivery. Additional taxes, fees or levies may apply according to local legislation and customers are required to check these details before placing an order for international delivery. Where applicable, it will be your sole responsibility to comply with any export controls or sanctions rules applicable to goods supplied to you. 

Delays

Where the supply of your order is delayed or prevented for reasons beyond our control (for example, material shortages, import delays or higher than anticipated demand) we will make every effort to keep you informed but shall be under no liability to you for such delay or failure.

We will not be liable for loss, damage, delay, shortage, misdelivery, non-delivery, misinformation, or failure to provide information in connection with your shipment caused by events we cannot control, including but not limited to acts of God, perils of the air, weather conditions, mechanical delays, acts of public enemies, war, strikes, civil commotions, or acts or omissions of public authorities (including customs and health officials) with actual or apparent authority.

Changes to your order

Any changes to your order must be made within 30 minutes of placing your order otherwise we may be unable to make the amendments.

If you amend or change your order, there may be changes to your delivery estimate or to the price of the item, you will be informed of any changes when you amend your order.

To change your order, simply contact us.

Your right to cancel

You have the right to cancel (under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (the "Regulations")), all or part of your contract at any time up to 14 calendar days after the day on which you receive the goods or services you ordered.

Any paid delivery charge will be included in your refund once we have received all (not part) of your order to the specified address below. Please note that the delivery charge refund will be to the value of standard delivery.

Unfortunately, some items are non-cancelable and non-refundable. Anything that's made to your specific requirements (ie: outside of standard customisation options offered by the seller to all customers), is personalised or otherwise can't be resold due to a bespoke element cannot be cancelled or refunded.

Exercising your right to cancel

To exercise your right of cancellation, you must inform us of your decision to cancel the contract in writing within 14 calendar days after the day on which you receive the goods you ordered, which you can do by contacting us.

You must take reasonable care of the goods while in your possession. You shall send back any goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from the contract to us. The deadline is met if you send back any goods before the period of 14 days has expired. You will have to bear the direct cost of returning any goods to us.

Products should be returned in or with their original packaging. You are only liable for any diminished value of the goods resulting from the unnecessary handling of the goods in excess of what is necessary to establish the nature, characteristics and functioning of the goods.

We will process your refund with 14 days of receipt of the products to the address given to you when you cancelled your order.

This is not intended to be a full statement of all of your rights under the Regulations. Full details of your rights under the Regulations are available in the UK from your local Citizens' Advice Bureau or your Local Authority's Trading Standards Office.

Our Refund Policy

Our refund policy is offered on all goods provided that you have requested a return within 30 days of receipt.

Please return within 14 business days from the date of the return request. If the return is not received within 14 business days then a refund will not be processed but a credit note will be issued. 

Please be aware, however, that we are unable to refund shipping costs as we are unable to claim back the costs we incur as a result of shipping.

You shall be refunded only the subtotal providing your item is still in new/as sold/re-saleable condition, has not been used and is still in its original packaging with all parts included.

We pride ourselves on the quality of our products, with all being built to stand the test of time, although we cannot be held liable for mistreatment of products.

Products lost or damaged in transit

If you choose to return any products to us, we will not be responsible for any loss or damage to them in transit and, for this reason, we recommend that you use a recorded or tracked delivery service. If returned products are lost or damaged in transit, we reserve the right to charge you (or not to process a refund) for any such loss or damage.

Damaged or incorrectly supplied products

You should check all products you receive against your order. If the products you receive are damaged or incorrectly supplied on delivery, then you must note the details of any damage or error in supply and you must inform us (by phone or email only) within 30 days.

Please note, we will ask for evidence of damage or error in supply in order to offer you a replacement product or refund. You must return the products to us as soon as possible after informing us that the products are damaged or have been incorrectly supplied. We may offer you a replacement product and any refunds that are processed will be processed in the same way that the order was placed.

Products lost or damaged in transit

If you choose to return any products to us, we will not be responsible for any loss or damage to them in transit and, for this reason, we recommend that you use a recorded or tracked delivery service.

If returned products are lost or damaged in transit, we reserve the right to charge you (or not to process a refund) for any such loss or damage.

Product Warranty

None of our products come with a warranty.

Your Statutory Rights

In addition to our returns policy, you also have statutory rights. In addition to the cancellation rights noted above, these include that the goods you purchase are of satisfactory quality, fit for purpose and as described. Within 30 days of the delivery, you may exercise the right to a refund if the product purchased is not of satisfactory quality, fit for purpose or as described. After the 30-day period, but within six months of the date of delivery and where the product is faulty, you are entitled to a repair or replacement or where that is not possible, or the repair/ replacement does not resolve the fault, a refund. After six months of the date of delivery, similar rights exist, but only if you can prove that the fault was present at the point of delivery.

For further information about your statutory rights, in the UK please contact your local authority Trading Standards Department or Citizen's Advice Bureau.

Discount Codes

Coupons, discounts and promotional discount codes offered by Bolesworth Events Ltd are valid only for use as part of a purchase made the website, unless otherwise stated.

Bolesworth Events Ltd reserves the right to refuse discount codes.

If you have found your discount code via a third-party website, please be aware that this code will not be accepted. We do not distribute discount codes via third party websites.

Product Descriptions

We have taken reasonable precautions to try to ensure that all prices on the website are correct at that point in time and that all products have been fairly described. However, when ordering products or services through the website, please note that:

  • orders will only be accepted if there are no material errors in the description of the goods or services or their prices as advertised on this website;
  • all prices are displayed in pounds Sterling inclusive of UK VAT where applicable
  • packaging may vary from that shown on the website;
  • the weights, dimensions and capacities given on the Website are exact to the best of our knowledge;
  • whilst we try to display the colours of our products accurately on the Website, the actual colours you see will depend on your device; all screens show colours slightly differently so there will be subtle differences. Occasionally the colours of the products that you receive may vary from those ordered, we reserve the right to inform you of this;
  • all items are subject to availability. We will inform you as soon as possible if the product you have ordered are not available and when the product will be restocked. A restock date is the date it arrives into the warehouse and gets shipped to a customer. When they receive the product will depend on what shipping method they select in the shopping basket.

Social networking sites

These Website Terms also govern any Submissions you make on any Bolesworth Events Ltd related third-party website or page such as our Facebook page, Twitter, Instagram, YouTube, or any other social networking site. All comments, images, videos and any other material posted on any third-party social networking site does not necessarily reflect the opinions or ideas of Bolesworth Events Ltd or its employees, and Bolesworth Events Ltd is not responsible for any such content. In any event, all material posted on any third-party social media networking site must comply with these Website Terms and the third-party social networking sites' Terms of Use where applicable.

Discount Codes

Coupons, discounts and promotional discount codes offered by Bolesworth Events Ltd are valid only for use as part of a purchase made the Website, unless otherwise stated. Such promotional discounts are not valid for use as part of a purchase for telephone orders. Bolesworth Events Ltd reserves the right to refuse discount codes. If you have found your discount code via a third-party website, please be aware that this code will not be accepted. We do not distribute discount codes via third-party websites.

Changes to these Terms and Conditions

We reserve the right to change and update these Terms and Conditions from time to time and recommend that you revisit this page regularly to keep informed of the current Terms and Conditions that apply to your use of the Website. By continuing to access, browse and use this Website, you will be deemed to have agreed to any changes or updates to our Terms and Conditions.

Privacy and Cookie Policies

Our Privacy and Cookie Policy explains what personal information we collect about you when you use the Website, and you can view our Cookies Policy and Privacy Policy.